Refund policy
WHAT ITEMS ARE RETURNABLE?
Items are returnable if they meet the following requirements:
- Within 7 days from the date of delivery
- In unused and resalable condition
- In the original packaging with all the tags intact
HOW DO I MAKE A RETURN?
To start your return process, please visit the Returns Policy and submit your return request.
Or reach us here:
WhatsApp: +91-9175556320
Email: support@dottydeer.com
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
HOW DO I SHIP BACK THE ITEMS?
dottydeer will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be notified via email to ship your product back to us.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. When approved, you will receive your refund in the method of reimbursement selected in your return request (either original form of payment or store credit).
CAN ITEMS BE EXCHANGED?
While we cannot accommodate product exchanges, customers should follow the return process to receive a refund for their item to their original form of payment.
CAN I REFUND A GIFT CARD?
Gift cards are not refundable. Additionally, purchases made using a gift card cannot be refunded.
CAN I UPDATE MY SHIPPING ADDRESS?
We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at support@dottydeer.com with your order number and corrected address as soon as possible. We will do our best to accommodate your request, but please know that once your order is fully processed and a tracking number is provided, your shipping information can no longer be updated.
CAN I UPDATE MY BILLING ADDRESS?
While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!
HOW DO I CANCEL MY ORDER?
Please email support@dottydeer.com as soon as possible with your cancellation request. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request, but please know that once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
I DID NOT FIND THE ANSWER TO MY QUESTION.
If your question is not addressed or you’d like further information, please contact our support team at support@dottydeer.com. We would be more than happy to assist you!